Testing Connectivity SyncStress
Identify issues on the network with the Sync Stress tool (SyncStress.exe). SyncStress repeatedly performs certain operations performed by SmartSync when accessing the sync log file to detect errors.
Voraussetzungen
Obtain SyncStress from CaseWare Support.
Administrative right on the affected workstation.
Vorgehensweise:
- Download SyncStress.exe to the affected workstation.
- Download SyncStress.exe to at least one other workstation.
- Double-click on the file to open.
- Run SyncStress on the network configurations listed under the Access Profiles section of SmartSync Network Troubleshooting on both workstations.
Hinweis: Run SyncStress simultaneously for at least two users pointing at the same network location.
Ergebnisse
Label and forward the .log and .dat files generated by SyncStress for each Access Profile to CaseWare Support. For more information on SyncStress results, see Analyzing Sync Stress Network Testing Results.
Before contacting Technical Support, please consult the online Help and any other documentation included with this package as your first source to solve the problem.
If you require additional assistance, you can contact CaseWare® Technical Support by contacting your nearest CaseWare distributor.
When you contact CaseWare® Technical Support, you should be at your computer and have your documentation at hand. Be prepared to provide the following information:
- Your Client Number.
- The product version number, found by clicking the Help menu and selecting About.
- The type of computer hardware you are using.
- The software version number of MS-Windows.
- The exact wording of any messages that appear on your screen.
- A description of what happened and what you were doing when the problem occurred.
- A description of how you tried to solve the problem.
CaseWare Support
NORTH AMERICA
Email: support@caseware.com
Phone: 416-867-9504
GLOBAL
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